resume (partial)

PROFESSIONAL EXPERIENCE

Operational and Content Engineer, Gurobi Optimization
2023 – present
Senior Support Optimization Engineer
Gurobi Optimization (remote)
2018 – 2022
Respond to technical support questions, such as APIs and product installation. Conduct performance tuning for customer models. Support the Expert Team of Optimization Engineers in collecting and structuring technical knowledge around Gurobi products to improve the customer experience.

• Present new product features and capabilities at technical conferences, interacting with product users at such events.
• Manage the Gurobi Knowledge Base

Advisory Software Engineer
IBM/ILOG (remote)
2009 – 2018
Defined documentation requirements, developed processes, and investigated tools for maintaining and generating documentation, edited reference and user documentation for software libraries. Created and maintained reference documentation for APIs in C++, Java, .NET, Python, and MATLAB.

• Improved productivity by developing build scripts, automating numerous processes of generating documentation from source code.
• Edited technical articles in diverse subject areas.
• Awarded as a top performer for efforts on documenting a new product.
• Developed sample libraries to illustrate code features for customer use.

Technical Support Expert
ILOG (remote)
Worked with developers and customer support to answer questions from and investigate issues reported by customers. Identified issues in the source code and documentation.

• Developed and published Support Kits for support team use and FAQs for customer use.
• Isolated issues by reducing customer code to minimal size.

Optimization Consultant
ILOG (remote)
Worked with customers pre- and post-sales to determine requirements and develop software solutions to solve customer-defined optimization problems.

• Trained customers on ILOG tools and software libraries.
• Requested new features from development.

EDUCATION
Data Science Immersive
General Assembly, Atlanta, GA
2018
Enhanced data science skills including: Git, UNIX, Python, machine learning, and data modeling techniques.

Doctorate in Computational and Applied Mathematics
Rice University, Houston, TX
Graduated with a PhD, GPA 4.12
Dissertation: The Solution of a Limited Diversification Portfolio Selection Problem.
Studied linear, nonlinear, and mixed-integer programming techniques for solving optimization problems.

Colgate University, Hamilton, NY — Bachelor of Arts
Graduated Summa cum Laude, GPA 3.93, Phi Beta Kappa

• BA in Mathematics with High Honors.
• Minor in Asian Studies.
• Senior Research Paper “Random Walks and Card Shuffling”.